PROVIDER'S SEARCH PAGE
Stroll health Is a medical search portal. It helps providers and patients find and book affordable and in network healthcare. My team task was to restructure the search page to find and book medical appointments for patients.
Re-design search page to provide a more efficient search results for users.
Improve the visual language
Re-design content and restructure the Information Architecture
Improve search listing and designing better filters and sorting options
Re-design the Map interactions and interface
Designing with tablet screens in mind
I participated in all phases of the project with special emphasis on:
Hi-Fi Map Interface and designing interactions for all map use cases
Lo-fi designing,production and presentation for page content and filters
Designing day and time searching filters.
Creating prototypes and conducting user testing.
14 weeks to deliver a Hi-Fidelity clickable prototype that is tested and validated with users.
Pain point 3: Confusing search map interactions
Users were confused by the map responses to clicking on search results and were frustrated by not being able to search through the map.
Pain Point 1: Cluttered Content and unreadable listings
Search results listing were cluttered and users indicated that a facility image is not helpful and unnecessary.
Pain point 2: Lack of Filters and sorting options
Users found difficulty in booking appointments more than a week in the future, in addition, the way the appointments times are laid out.
I started by applying the jobs to be done frame work focusing on the activity since we had many use cases to design for. JTBD helped in prioritizing the information shown on the page and how to tailor the IA to make searching easy.
During Design studio, we brainstormed and voted for page initial structure and where each of the main elements would be filters, map and search listings
Feed back and iterations
We had a meeting with the PM and Engineer working on this page to get feedback and iterate accordingly, some of the feedback we got was:
Radius Bar engineering limitations
More inclined into a hidden advanced filters menu
Days of scheduling must be displayed
Side scrolling was confusing.
Filtering options were more efficient in scheduling future appointments.
in the validation, we were optimizing for efficiency in scheduling, our goals were:
Test the understanding of the information on the page
The ease in which users will schedule appointments for different use cases
We used time testing
We tested and timed the amount of time taken by users to perform each task for the existing design versus the design we proposed.
HI-FI DESIGN SOLUTION
Re-design content and search listing structure
Re-design date and time scheduling
Date and time selection
Creating more filters and sorting options
Design a searchable map
Clicking on the map bubble will highlight this listing in blue
Information pop-up was redesigned to include, reviews and price information
Map Pin is highlighted in orange when clicked.